rbaj Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail how rbaj collects, uses, and stores your information.
Introduction and Scope
rbaj ("we", "our", or "platform") explains in this privacy policy how we collect personal information from registered and unregistered users on our website rbaj.cam, for what purposes we use it, with whom we share it, and how we keep it protected. This policy applies to all rbaj services, the mobile version, and customer support channels.
By using our platform, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].
Information We Collect
rbaj collects various types of information to operate its services properly. The categories of information collected are detailed below:
Identity Information
Information you provide at registration — full name, date of birth, national identity card number (for identity verification), email address, and payment method details (bKash, Nagad, Rocket, Upay, or bank account).
Activity Information
Information about your account login times, gaming history, deposit and withdrawal records, bonus claims, bet amounts, and time spent on the platform.
Technical Information
Your device's IP address, browser type and version, operating system, device identifier, referral URL, and cookie data.
Communication Information
Messages sent to customer support, live chat records, and information related to complaints and requests, used to improve service quality.
rbaj collects only the minimum information necessary to operate its services. Unnecessary or excessive personal information is not collected.
Purpose of Data Use
rbaj uses the collected information for the following purposes:
- Account management: To carry out registration, login, password recovery, and account verification.
- Identity verification (KYC): To meet legal obligations, prevent money laundering, and ensure secure transactions.
- Financial transaction processing: To properly manage deposits, withdrawals, and bonus distribution.
- Customer support: To provide prompt and effective resolution of your complaints, questions, and requests.
- Security assurance: To prevent fraud, unauthorized access, and suspicious activity.
- Responsible gaming: To identify the risk of excessive gambling and provide timely warnings and support.
- Service improvement: To analyze user experience and improve platform functionality and quality.
- Legal compliance: To comply with applicable laws and regulations and to cooperate with regulatory authority investigations.
Data Sharing and Disclosure
rbaj does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary information is shared with payment service providers — bKash, Nagad, Rocket, Upay, or bank transfer services — to process financial transactions. These providers follow their own privacy policies and may use information only for transaction processing purposes.
Identity Verification Services
Necessary information may be shared with authorized identity verification providers to carry out the KYC (Know Your Customer) process. This process is used solely to confirm your identity.
Legal Authorities
Information may be provided to relevant authorities as part of a court order, a lawful request from law enforcement, or any other mandatory legal process.
Technology Service Partners
A limited amount of information may be shared with providers of site hosting, data analytics, and security services. These partners are contractually bound to maintain data confidentiality.
Cookies and Tracking Technologies
rbaj uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve service quality.
5.1 Types of Cookies
- Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functional cookies: Remember your preferences (such as language selection) to personalize your experience.
- Analytics cookies: Used to analyze site traffic and usage patterns to improve the service.
5.2 Cookie Controls
You can disable or delete non-essential cookies at any time through your browser settings. Please note that disabling some cookies may limit certain site functionality. Contact us via live chat for help managing cookies.
Data Security Measures
rbaj applies industry-standard technologies and practices to protect your information. Our security framework consists of the following elements:
SSL Encryption
All data transfers are secured through SSL (Secure Socket Layer) encryption, which prevents interception by third parties.
Secure Servers
Your data is stored in secure data centers that comply with international security standards, where regular audits are conducted.
Access Controls
Only authorized staff may access your data for specific reasons, and every access is logged.
Regular Security Testing
Our systems undergo regular security testing to identify any vulnerabilities and resolve them promptly.
Data Retention Period
rbaj retains your personal information only for as long as necessary. The following factors are considered when determining retention periods:
- Legal and regulatory obligations (such as anti-money laundering laws).
- The duration your account remains active.
- The need for dispute resolution.
- Record retention for fair play and fraud prevention purposes.
Even after account closure, certain information may be retained for the applicable legal period. Once the period ends, information is securely deleted or anonymized.
Your Data Rights
As a user of the rbaj platform, you have the following rights:
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
If your information contains any errors, you may request that they be corrected.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your information be deleted in certain circumstances.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
To exercise any of the above rights, send an email to [email protected] or contact us via 24/7 live chat. We will respond to your request within a maximum of 30 business days.
Protection of Minors
rbaj is an adults-only platform. Our services are for persons aged 21 and above only. We do not intentionally collect any information from minors.
If it comes to our attention that a minor has registered on our platform, we will immediately close their account and delete the associated information. If a parent or guardian suspects that their child has accessed our platform, please contact us at [email protected].
Policy Changes and Updates
rbaj may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email address or through a notice displayed when you log in to the platform.
Continuing to use the platform after changes have been made will be considered as your consent to the updated policy. We therefore recommend visiting this page regularly. The "Last Revised" date at the top of the policy will always be kept current.
Questions About Privacy?
If you have any questions or concerns about this policy, contact our privacy team directly.