Frequently Asked Questions
Answers to all your questions about rbaj
Accounts, deposits and withdrawals, bonuses, cricket betting and security — find straightforward answers to whatever questions you have on this page.
rbaj is a reliable online gaming platform built for players in Bangladesh. Whether you are a new member or an experienced player, questions naturally come up. On this FAQ page we have provided detailed information on opening an account, depositing and withdrawing funds via bKash and Nagad, welcome bonus terms, rules for playing cricket and slots games, and responsible gaming. If you cannot find the question you are looking for, contact our 24/7 live chat.
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Safety and Responsible Gaming
Section 01
Account and Registration
To open an account at rbaj, you need an active mobile number and a valid ID (national ID card or passport). The registration process is entirely online and takes just a few minutes. Only people aged 21 and above can register.
No, only one account is allowed per person. Creating multiple accounts may result in all accounts being closed and any deposited balance being forfeited. rbaj strictly enforces this rule to ensure fair and honest gaming.
Use the "Forgot password?" option on the rbaj Login page. Enter your registered mobile number and a verification code will be sent to you. Enter the code and set a new password. The process is completely secure. If you have trouble, contact our live chat for help.
Yes, rbaj requires verification of every account to ensure security and prevent fraud. You may be asked to confirm your identity before making large withdrawals. Uploading a photo of your national ID card is all it takes to complete the verification quickly.
Absolutely. The rbaj website is fully optimised for mobile browsers. You can register, log in, deposit and play games comfortably from the browser on any Android or iOS device. There is no need to download a separate app.
Section 02
Deposits and Withdrawals
When you deposit via bKash, your rbaj balance is usually updated within a few minutes. The minimum deposit amount is ৳100. If your account does not reflect the balance after the payment is complete, let us know via live chat and it will be resolved promptly.
Yes, you can also deposit at rbaj easily using Nagad, Rocket and Upay. Bank transfers are also supported, including Dutch-Bangla, City Bank, BRAC Bank and Islami Bank. The minimum deposit is ৳100 for all methods.
The minimum withdrawal amount from rbaj is ৳1,000. After a successful request, the money typically reaches your bKash, Nagad or bank account within 1 hour. Keep your account verification complete to ensure fast withdrawals.
rbaj itself does not charge any deposit or withdrawal fees. However, bKash, Nagad or your bank may apply their own transfer charges, which are governed entirely by the policies of those payment service providers. Check your payment app's fee details before depositing.
In some cases it may be possible to cancel a withdrawal request while it is still being processed. However, once it has been approved it cannot be cancelled. Contact our 24/7 live chat for quick assistance.
The bonus portion cannot be withdrawn directly until the bonus conditions have been met. Your original deposited funds are withdrawable at any time. Winnings from the welcome bonus only become withdrawable after completing the 15x wagering requirement.
Section 03
Games and How to Play
To bet on BPL or any cricket match, first log in to rbaj, then go to the cricket section. Choose your preferred match, select the market type (match winner, top batsman, etc.) and enter your bet amount. Review the odds and terms carefully before confirming your bet.
rbaj's slots section offers a wide variety of slots games from top providers including PG Soft, Pragmatic Play and JILI. Classic slots, video slots, crash games and fishing games are all available. Details for each game can be found on its description page.
RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players over the long term. For example, a 96% RTP means there is an average chance of getting ৳96 back for every ৳100 wagered. This is a long-term average — results in a single session may differ from this figure.
Yes, rbaj's live casino games are fully mobile-friendly. Live roulette, blackjack and live dealer games from Evolution Gaming and Ezugi run smoothly in smartphone browsers. Make sure you have a stable internet connection for the best experience.
rbaj uses games only from reputable providers that use Random Number Generator (RNG) technology. This technology ensures that the outcome of every spin or bet is completely random and not predetermined. Fair play is our core commitment.
Yes, rbaj offers in-play or live betting on the T20 World Cup, IPL and other international cricket tournaments. Real-time odds update during the match, making the gameplay even more exciting. Check the cricket page for the latest list of events.
Section 04
Bonuses and Promotions
rbaj's welcome bonus is a 100% bonus on your first deposit, up to a maximum of ৳5,000. This means if you deposit ৳5,000 you can start playing with a total of ৳10,000. A 15x wagering requirement must be met to withdraw the bonus.
A wagering requirement is the condition that specifies how much you must wager in total before you can withdraw a bonus. The 15x requirement for rbaj's welcome bonus means you need to complete wagers equal to the bonus amount multiplied by 15. For example, if you receive a ৳1,000 bonus, you must complete ৳15,000 in wagers.
rbaj's VIP program has 5 levels: Bronze, Silver, Gold, Platinum and Diamond. You can move up by playing regularly and staying active on the platform. The weekly cashback differs at each level — starting from 0.2% at Bronze up to a maximum of 1.0% at Diamond.
A weekly cashback is awarded at every level of the VIP program. A set percentage of your total net losses for the week is added to your account as cashback. The Diamond level offers the highest weekly cashback of 1.0%. The wagering conditions on cashback are relatively flexible.
Generally yes, but the list of eligible games may vary depending on the specific bonus terms. Some bonuses are only for slots or certain game categories. Read the full terms and conditions for each offer on the bonus page or on the terms and conditions page.
Section 05
Safety and Responsible Gaming
Yes, rbaj uses SSL encryption technology to keep all data secure. Your name, mobile number and payment details are all encrypted. Your personal information is not shared with third parties. Read our privacy policy for more details.
No. A minimum age of 21 is mandatory to participate at rbaj. People aged 18 or 20 cannot register or play on this platform. If any discrepancy is found during age verification, the account will be closed.
Yes, rbaj takes responsible gaming seriously. If you feel gaming is getting out of your control, you can request a temporary or long-term self-exclusion through live chat. For more information, visit our Responsible Gaming page.
Yes, rbaj gives players the option to set daily or weekly limits on their deposits, bets or losses. This is an important part of responsible gaming. Go to the account settings section or contact live chat for assistance with setting limits.
rbaj's customer support team is available 24 hours a day, 7 days a week via live chat in Bengali. You can also reach us by email: [email protected]. There is no phone or WhatsApp number — live chat is the fastest way to get help.
Contact rbaj live chat immediately and request that your account be locked. Then change your password and check whether there are any security-related messages in your registered email. It is also advisable to run an antivirus scan on your device.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24 hours a day via live chat. Get quick and easy solutions to any issue, right here.
Email: [email protected] • 24/7 support in Bengali